The architectural polyurethane order and delivery process is a structured sequence governing technical quotation validity, production authorization, factory-dispatch logistics, and material inspection upon receipt. Designed for European compliance and cross-border transport, this process ensures rigid closed-cell polyurethane elements meet exact density and tolerance requirements before job-site arrival. Polure specifies transparent commercial terms to ensure project timelines remain predictable across international supply chains.
Quotation Validity and Technical Specifications Commitment
Technical quotes for rigid polyurethane architectural profiles remain valid under strictly defined commercial windows to account for raw material pricing stability. A valid quotation confirms technical parameters, including a closed-cell structural density range of 150-220 kg/m³. Rigid polyurethane elements possess a water absorption rate of below 1%, with -20 °C / +70 °C indicating the dimensional stability test range. Order confirmation requires formal verification of profile dimensions, quantities, and intended usage environments. For exterior installations, specifying UV-resistant topcoat paint is mandatory, as unshielded factory primer will degrade under direct solar radiation.
Advance Payment and Production Scheduling Standards
Production scheduling for custom and standard architectural polyurethane elements begins only upon receipt of the agreed advance payment. Once payment is confirmed, raw rigid polyurethane resin formulation and molding proceed according to factory queue allocations. Profiles are delivered with a factory-applied primer coat, though applying an additional field primer remains an optional best practice depending on site conditions. Decorative polyurethane columns produced during this phase are purely aesthetic and are strictly non-load-bearing structural elements. Attempting to place structural loads on polyurethane columns causes mechanical failure and voids all technical warranties.
Factory Delivery Model and Transport Packaging
The standard fulfillment framework operates under an Ex-Works (EXW) or factory delivery model, where responsibility transitions according to established international commercial terms. Goods are prepared at the manufacturing facility using reinforced packaging to withstand cross-border transport stress across European transit corridors. Polure coordinates logistics documentation to ensure smooth customs handling for multi-country job sites. Freight carriers must verify that long-format architectural moldings remain supported horizontally along their entire length during transport to prevent sagging or mechanical distortion prior to installation.
Site Receiving Inspection and Verification Protocols
Upon cargo arrival, site supervisors must conduct a rigorous physical receiving inspection before signing delivery documentation. The package exterior must be checked for punctures or structural crushing that could indicate internal damage to rigid polyurethane moldings. Sub-surface inspection requires unpacking profiles to verify that factory-primed surfaces are intact and free of cracks. Installation requires a clean, dry substrate, 45-degree miter cuts at joints, polyurethane (PU) assembly adhesive—strictly avoiding silicone or unapproved sealants—and mandatory mechanical screw fixing. Any damage identified during site receiving must be documented on the consignment note prior to installation activities.
Return Conditions and Damaged Material Policies
Return policies for polyurethane architectural elements are strictly aligned with standard European commercial regulations regarding custom and technical building products. Custom-molded items, modified profiles, or elements cut at 45-degree angles on-site are ineligible for return or restocking. Standard stock profiles eligible for return must be unopened, undamaged, and kept in their original protective factory packaging. If materials exhibit manufacturing defects prior to installation, claims must be lodged in writing with photographic proof within the established commercial claim window. Once products are altered, sanded with 180-220 grit abrasive paper, coated with topcoats, or mechanically fixed, return claims cannot be accepted.
Frequently Asked Questions
How can I place an order?
Please send us the product codes and quantities you would like to purchase using the telephone number, email address, or WhatsApp contact details on our contact page, and we will send you a written quotation specifying the price and lead time. Quotations are valid for 7 days.
Is there a minimum order quantity?
The minimum order quantity varies by product; in general, there is no minimum order requirement. Some products, such as columns, may be subject to a minimum quantity; where applicable, this is stated on the product page.
Are prices quoted per piece, per length, or per metre?
The unit of sale varies by product: some products are sold by the piece, some by length, and some by the metre. The unit of sale and current price of each product are stated on the product page; prices may change over time.
Do the prices include VAT, and in which currency are they quoted?
The prices on this website are quoted in euros (EUR) and exclude VAT. The invoice is issued in the name associated with the account from which the payment was made.
How is payment made?
A 40% advance payment is required for all orders, with the remaining balance payable upon delivery. Orders for which the advance payment has not been received are not added to the production schedule.
What is the lead time?
The lead time is set according to your order and stated in the quotation we send you; we do not publish a fixed lead time on the website. The lead time given in a quotation applies to the day on which the quotation is issued.
How is delivery arranged, and who pays the shipping costs?
Our products are sold on an ex-works basis; transport and shipping are the buyer's responsibility and are not included in the prices. As our contracted shipping company does not provide insured transport, we recommend collecting the products using a transport company or your own vehicle.
Do you provide installation services?
Installation services are available upon request: each request is assessed based on the size and location of the project and priced in a separate quotation. Installation is not included in the product price; if you intend to have the products installed by your own installer, we recommend using PU-based mounting adhesive.
Do your products come with a warranty?
We do not provide a time-limited warranty for our products; products with manufacturing defects will be replaced. We recommend inspecting the products on the day you receive them.
Do you sell moulds, machinery, or raw materials?
No, we do not sell moulds, machinery, or raw materials. We only sell finished products and manufacture products to order.
Where are you located, and may I visit you?
We are located in the Tuzla district of Istanbul, Turkey; our full address is provided on our contact page. To arrange a visit, please contact us using the telephone number, email address, or WhatsApp contact details on the same page.
How can I contact you? Can I reach you via WhatsApp, telephone or e-mail?
Yes, you can contact us through all the telephone, WhatsApp and e-mail channels listed on our contact page; our current numbers and addresses are always available on that page. For a quick response, include the product code and quantity, or the dimensions of your space and a photograph, in your message. If you would like us to call you back, include your telephone number in the message; our sales team will contact you.
What should I do if the products arrive damaged or incomplete?
On the day you receive the products, check the number of packages and the products against the shipping document; if there is any damage or shortage, have it recorded on the delivery document and notify us as soon as possible, together with photographs. Products found to have manufacturing defects will be replaced. As the products are sold on an ex-works basis, you must also report any damage occurring during transport separately to the shipping company.
Do you ship internationally, and how are customs procedures handled?
Yes, we also sell to customers in other countries; the products are sold on an ex-works basis, and international shipping and, where applicable, customs procedures, taxes and import costs are the responsibility of the buyer. You may work with your own logistics company or ask us for assistance in finding a shipping company and planning the shipment. The number, dimensions and weights of the packages will be provided to you after packing has been completed.
Can you recommend a model based on my photograph, and do you provide 3D design support?
Yes, if you send us photographs and the dimensions of your space, we can recommend suitable models and sizes from our catalogue. Visualisation and 3D design services are subject to a fee and are quoted separately in a written quotation according to their scope; on-site inspection and measurement are also paid services. Before making your decision, you can review application photographs in the project photo gallery on our website.
How many metres is 1 length of cornice?
For cornices and similar profiles, one length is generally 2400-2440 mm long. Since the length may vary depending on the product, the exact dimensions and sales unit of each product (length, metre or piece) are specified on the product page. For quantity calculations, we recommend adding a cutting waste allowance of 10% for plain profiles and 15% for patterned profiles to account for corner cuts.
Is there a price per m² for the wall panel, and how many panels are needed for 1 m²?
For wall panels, the price is not given per m² but according to the product's sales unit, which is specified on the product page. To determine the required quantity, divide the area to be covered by the area of one panel calculated from the dimensions on the product page, and add a 10% cutting waste allowance for cuts. Send us the dimensions of your area for the exact quantity and price, and we will prepare a written quotation for you.